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Door Handing and Installation

Stand as though you were outside the room. If the hinges are on the left-hand side, you need a left-handed door set. If the hinges are on the right, you will need a right-handed door set.

  • Usually, if the deadbolt doesn’t work there is a problem with the tailpiece. When installing, make sure the tailpiece is horizontal when inserting it into the retracted bolt. Additionally, the dimple on the thumb turn shaft must point down.
  • If these fixes do not resolve your problem, please contact our support team. You will need to include photos of your installation.

Most people can replace their door locks in about 15 – 30 minutes. If you’re having trouble with installation, consider contacting a local locksmith.

Product Information and Recommendations

Yes. If you’re installing new locks, you can buy door locks that are keyed alike. Keyed alike locks use the same key for convenience.

If your locks are already installed, your local locksmith may be able to update them to be keyed alike.

We recommend considering our door lock sets for your home. These sets offer several advantages:Easy Installation: The set includes all necessary components, simplifying the installation process without the need for additional purchases or combinations.

Consistent Style: The entire set is designed with a uniform style, creating a cohesive and aesthetically pleasing look for your home.

Comprehensive Security: The locks in the set undergo rigorous testing to provide higher security assurance.

Time and Effort Saving: Choosing a set saves you the time and effort of selecting individual components.

This is the most common type of latch/lock found on doors in the U.S. They are used on most standard pre-drilled factory doors. You may not recognize the entire part, but the Latch Bolt should look familiar to you, as it sticks out the edge of a door.

Maintenance and Troubleshooting

View the operating instructions for Door Hardware products.

For personal safety and security, you should always replace your broken lock with a new one.

View the instruction sheets for Door Hardware products.

Customer Service and Policies

Send an email to our customer service team at business@ghldoorlock.com. In your email, please include the following details:The specific parts you need to replace or the issue you are experiencing with the hardware.

Any relevant product details such as the model number and purchase date.

Our team will review your request and respond with the availability of the parts or further instructions for processing your warranty claim. Our team will guide you through the next steps, including payment for replacement parts if necessary or providing instructions for warranty service.

We gladly accept returns within 30 days of delivery, provided the items are in their original condition. Please note that we reserve the right to refuse return packages if the items have been used or damaged after purchase. Customers are responsible for return shipping charges on unwanted items. If there was an error in the shipment of your order or if your product has a manufacturer’s defect not caught by quality control, please contact us first. We will then arrange for a replacement.

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If there is a production error, we will promptly rearrange your order with no questions asked.

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